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Travel managers can use the dashboard to track the impact disruptions have on travellers and improve duty of care. Meanwhile, a new dashboard in the Amex GBT’s cloud-based reporting tool, Insights, gathers data from disruptions identified in PTC for a given company. The app generates a link to an Amex GBT web page that shows a flight’s live tracking status. Now when travellers respond, they can receive recommendations for alternative flights from the full range of Amex GBT airline suppliers in the customer marketplace.Īlso, via the Amex GBT Mobile app, travellers can now share real-time trip changes with friends, partners, colleagues and clients via their preferred channel. Half of corporate travellers would prefer to cancel a disrupted tripĪmex GBT reports ‘strong’ corporate travel recovery More: SME business travel leads corporate recovery, says Amex GBT PTC constantly monitors travellers’ trips and contacts them as soon as a trip is delayed or cancelled. Travellers can also now connect with traveller counsellors using WhatsApp in addition to the Amex GBT Mobile app chat or SMS channels. New support for travellers includes recommendations for alternative flights being sent to travellers experiencing disruption, via Amex GBT’s Proactive Traveller Care (PTC). American Express Global Business Travel (Amex GBT) has launched a set of tools to help travellers and travel managers deal with the increased number of flight disruptions they face after the pandemic.Īccording to the leading travel management company, travel has never been more “volatile and complex”. It said data from flight tracking app indicates that travellers are almost twice as likely to be delayed this year compared with last year.įurthermore, capacity among the six largest US airlines is currently below 2019 levels which has created “a perfect storm” in which airlines have less flexibility to rebook passengers affected by delays and cancellations.
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